CONTACT CENTER AND BPO SERVICE

Execution of campaigns and strategies.

We are your ideal ally so that you always have customers at your fingertips

Experienced and friendly staff and state-of-the-art equipment

Who are we

Tuenlace Contact Services, founded in 2011, is a Colombian company specialized in providing local and near shore Contact Center services.

VIEW MORE

Key Statistics

15,000+

Daily customer interactions

100+

Customer service professionals

24/7

Customer support

1.5m

Escalation tickets completed per year

300,000+

QA interactions per year

5m

Sales/Affiliations per year

Our Services

Tele Marketing

Our Telemarketing services facilitate the development of strategies for attracting customers via telephone in an efficient and effective manner by combining sales know-how with high yield technologies.

Collection

In managing collections, Tuenlace offers a team of telephone operators specializing in the negotiation of administrative, legal and pre-legal portfolios for the purpose of increasing the recovered credit.

Market Research

Tuenlace manages the collection of information for telephone surveys, market research and quality audits especially designed for your organization by our team of experts.

Backoffice Operations

Tuenlace offers the possibility to outsource stages of processes belonging to the back office with extremely attractive costs.

VIEW ALL

Contact Center and BPO

Local outsourcing services with daily reports and high conversions

Testimonies

Carlos Bockelmann, Ifood

“We are honored with the intelligence and expertise brought in to customer relation and satisfaction level in our food delivery market place in latin america, is easy growing with a partner like them”

Carlos Bockelmann, Ifood

Alba Lobo, Babbabo Baby

“Tuenlace is amazing! The entire team is extremely helpful and issues are addressed immediately. Not only are we happy but our sales partners enjoy and appreciate the service as well.”

Alba Lobo, Babbabo Baby

Silvia Pineda, Serfinanza Bank

“Glad to have Tuenlace as selling partner, their selling strategies and organized human resource infrastructure has lead us to a continuous grow more than 8 years in a row”.

Silvia Pineda, Serfinanza Bank

CONTACT