Execution of campaigns and strategies.
We are your ideal ally so that you always have customers at your fingertips
Experienced and friendly staff and state-of-the-art equipment
Who are we
Tuenlace Contact Services, founded in 2011, is a Colombian company specialized in providing local and near shore Contact Center services.
Key Statistics
15,000+
Daily customer interactions
100+
Customer service professionals
24/7
Customer support
1.5m
Escalation tickets completed per year
300,000+
QA interactions per year
5m
Sales/Affiliations per year
Our Services
Tele Marketing
Our Telemarketing services facilitate the development of strategies for attracting customers via telephone in an efficient and effective manner by combining sales know-how with high yield technologies.
Collection
In managing collections, Tuenlace offers a team of telephone operators specializing in the negotiation of administrative, legal and pre-legal portfolios for the purpose of increasing the recovered credit.
Market Research
Tuenlace manages the collection of information for telephone surveys, market research and quality audits especially designed for your organization by our team of experts.
Backoffice Operations
Tuenlace offers the possibility to outsource stages of processes belonging to the back office with extremely attractive costs.
Contact Center and BPO
Local outsourcing services with daily reports and high conversions
Testimonies
“We are honored with the intelligence and expertise brought in to customer relation and satisfaction level in our food delivery market place in latin america, is easy growing with a partner like them”
Carlos Bockelmann, Ifood
“Tuenlace is amazing! The entire team is extremely helpful and issues are addressed immediately. Not only are we happy but our sales partners enjoy and appreciate the service as well.”
Alba Lobo, Babbabo Baby
“Glad to have Tuenlace as selling partner, their selling strategies and organized human resource infrastructure has lead us to a continuous grow more than 8 years in a row”.
Silvia Pineda, Serfinanza Bank