The
Company

Tuenlace Contact Services, founded in 2011, is a Colombian company specialized in providing local and offshore Contact Center services.

MISION

Provide high quality contact center services, achieving the best cost effectiveness equation through innovation and the use of our differential skills, adapting different corporative idiosyncrasies in order to create homogeneous and highly effective teams.

VISION

To be the leading business in Colombia operating under the new paradigm of offering contact center services with the highest technology and quality standards, seeking excellence in the market by employing personnel that is committed, effective and efficient whose ultimate goal is customer satisfaction.

VALUES

Values Professional Ethics Commitment to quality Active listening and teamwork Enforceability Results-oriented

Providing a benefit to the community, our staff has people of all races, we belong to the national project for Afro-descendants.

ABOUT

Tuenlace is a growing telecommunications business located in Barranquilla, Colombia. Since 2011 our vision has been to position ourselves as a leader in the contact center and BPO industry; this has permitted us to implement and offer various technological solutions that not only allow us to operate in yet also mold into our customers’ needs, no matter where the receptors of the information are located.

All management of databases takes place exclusively in Barranquilla on our technology platform, this allows the remote agent to view all contact data in real time during a phone call.

We develop high yield campaigns, with the capacity to sustain them as long as necessary thanks to our combined model of local and offshore operations, thus making our service proposal very attractive.