Linked2u custom designs each customer service campaign utilizing its business methods so optimal results are grasped, introducing elements of intrinsic quality into its processes.
The design is composed of several steps, depending on the complexity of the processes and level of integration with your organization. It can be as simple as a source of information about a product or service or as complex as support for the whole process of providing services composed of several stages and supported by various sectors of your organization.
Our technical team, in conjunction with your IT department, will define the technology required and the optimal levels of integration. The implementation of technological media with high-quality standards in the delivery of services allows us to offer a vast line of services, including inbound or outbound calls, IVR (INTERACTIVE VOICE RESPONSE), chat, email, and technological developments that suit your company’s needs.
Next-Gen Global CX Services
Linked2u® provides access to the best talent with the proper skill set when you need it most, with fully certified agents dedicated to maximizing customer satisfaction, promoting your brand, and encouraging repeat buying behavior.
Outbound
- Telemarketing
- Appointment Setting
- Surveys
- Marketing Research
- Direct Mail Follow-up
- Prospecting
- Lead Generation/Lead Qualification
Inbound
- Live Answering Service
- Order Taking
- Customer Service
- Direct Response for WebSite
- Insurance Claims
- Seminar/Event Registration
- Reservation Desk
- Call Patching
- Order Fulfilment